How long does it take to process my order?
Everything is made-to-order. It takes 1-2 business days to process your special piece.
How long does it take my for order to arrive?
USPS first class mail takes 2-5 business days. Allow 3-7 business days after the order date to receive your order.
Can you gift packaged my order?
Each piece is individually packaged in a box so it is ready to for gifting.
What is your return policy?
Returns and exchanges are accepted within 30 days of receipt. Shipping not included.
How do I start a return?
Please contact me at email@example.com within 30 days of receipt. Send your return package to 850 Front Street, #8201, Santa Cruz, CA 95060
PRODUCT AND CARE
What size should I order?
For bracelets, measure wrist tight and add 1/2" for a comfortable fit. 7" is the most common.
For necklaces, 16" usually sits around the collarbone, 18" is considered average length, and 20" and 22" have a longer feel to them.
Are your jewelries hypo-allergic?
I use 925 sterling silver and 14K gold filled metals from reputable metal wholesalers for all my designs. They are hypoallergenic and suitable for sensitive skin.
What is sterling silver? How is it different than fine silver, silver-filled, and silver-plated jewelry?
They are different in the amount of silver they have. Fine silver is the purest type with 99.9% silver by weight. Sterling silver has 92.5% silver and 7.5% of copper. Silver-filled has 5-10% silver and 90-95% copper. Silver-plated are basically copper coated with a layer of silver.
The different silver weight results variances in 1) costs, 2) hypoallergic level, 3) tarnish level, and 4) sturdiness:
1) Costs: Fine silver and sterling silver are a lot pricier than others
2) Hypoallergic Level: Fine and sterling silver are considered highly hypoallergic due to minimal amount of cooper.
3) Tarnish Level: Silver tarnish. So both fine and sterling silver will tarnish overtime with wear.
4) Sturdiness: Fine silver is very soft. It can be different to make or maintain shapes.
Fine silver and sterling silver are definitely the choices of materials for long-lasting, quality jewelry.
How should I take care of my piece?
Sterling silver benefits from usual wear—the oils on your skin help protect it from tarnishing. If your sterling silver is looking a little dull, a silver polishing cloth can quickly restore its shine.
Gold jewelry should be polished with a special polishing cloth. If your jewelry requires more extensive cleaning you can use warm water and mild soap. Dry thoroughly with a cloth.